Custom Fitted Hearing Protection and Hearing Conservation Services

NoiseGuard Aftercare, Repairs & Policies

Our Comfort Guarantee –

At NoiseGuard we aim for you to receive a product that not only fulfills its requirements but also exceeds your expectations.

It is not uncommon for new moulds to feel tight in your ears at first, any discomfort should resolve after a couple of uses.

However, if you find your moulds are not fitting as desired, please let us know within 30 days from receiving your order and we will send you a barcode for the return of the product.
Our technicians will adjust moulds to resolve any issues and we will return your product to you.
In rare cases when adjustments have not rectified the issue, a remould of your product will be re-manufactured at no cost to you.

Lifespan of earplugs –

We have sourced the highest quality materials on the market and each order is crafted with care to provide our customers with the maximum quality and lifespan achievable.

Did you know that your ears & nose continue to grow throughout your life?
If you lose or gain weight dramatically this can also alter the shape of your ear canal and could change the seal of your plugs (when seated in your ear).
NoiseGuard will always endeavor to rectify any comfort or fitment issues, even outside of our 30 day comfort guarantee, as we truly want out customers to use and enjoy their products for many years.

Our Refund Policy-

If you are having any issues with the fitment of your order, please notify us within 30 days from receiving your product.
We will take the above steps outlined in our comfort guarantee to rectify any issues.
If you are still not satisfied with the fitment of the product, you are able to apply for a return of the custom product and we will refund you within 5 business days from approving and receiving the eligible product.

In order to be eligible for a refund-

  • NoiseGuard needs to be notified of any fitment issues within 30 days of the client receiving the order.
  • NoiseGuard is required to receive the order back (in entirety).
  • The order cannot be damaged or have missing components.

Please note that due to the nature of the product being custom we do not offer change of mind refunds or refunds based on individual perception of audio quality.

Warranty Repairs/Returns –

All NoiseGuard products come with a warranty period that is specific to the product.

Any product returned under warranty will be repaired or replaced where required – provided the issue has occurred within the parameters of what would be considered proper use.

For all warranty repairs/replacements please email sales@noiseguard.com.au or post into the below address. When you are posting into is, please be sure to keep a reference of your tracking information.

 

Warranty Information –

Lab manufactured Noise Plugs – *3 Year mould integrity warranty

NoiseGuard Instant plugs – *2 Year mould integrity warranty

Pro balanced armature drivers (audio/speakers used in all custom headsets) – *2 years

NoiseGuard Moto wiring – *2 years

NoiseGuard Clear Braided wiring – *2 years

NoiseGuard Fuse Bluetooth wiring – *1 Year

NoiseGuard Bluetooth 12 hour Wiring – *2 years

NoiseGuard Bluetooth 24 hour Wiring – *2 years

NoiseGuard Smart Phone wiring – *1 Year

NoiseGuard IEM Wiring – *3 years

NoiseGuard Kevlar core Moto Wiring – *3 years

*Wiring warranty excludes damage caused by improper use.

Speaker warranty is void when the efficiency of the speaker(s) and/or components are damaged due to excessive moisture or wax.
Please ensure you are utilising our wax cap maintenance system, removing excessive wax when present in cap or removing wax cap and replacing when required.

Repairs Outside of Warranty-

For any product’s requiring assessment that are outside of their relevant warranty period, please email sales@noiseguard.com.au or post your headset into the below address.
Please include a description of the problem and any date that you may require your headset back for.
Please anticipate a 60-90 day turnaround timeframe for repairs that are out of warranty.
If your repair is urgent, consider either keeping the headset until after the important event or sending the headset in nice and early to avoid disappointment.
There are a few steps you can take to troubleshoot the issue – including testing the headset in alternative sources to isolate the issue to the headset and ensuring your headset is thoroughly cleaned.

The minimum charge for repairs outside of warranty is $40.00 + GST.
For further price estimates please see below items under price estimates heading.

Please do not send your headset to us for cleaning.
This is not a service we offer.
For issues with audio down in one or both ears – please always remove the wax caps and retest audio before sending your headset to us.
When the wax caps become full they can block the audio. Cleaning or Replacing the wax caps is a part of the customers cleaning and maintenance and can often resolve audio down in one ear issues.

When you are posting into is, please be sure to keep a reference of your tracking information.

26 Campbell Rd
Alexandria NSW 2015

Pricing estimates for out of warranty or third party repairs:
Please note that this is a guide only. For precise quotes we do need to perform an assessment on your headset to ensure certain components can be reused.
A warranty is applicable where new components are purchased but is limited to the new component only.

Wiring, speakers and moulds can be reused:
Refurbishment – $44.00 inc GST

Wiring and moulds can be reused but speaker is damaged:
Single Speaker Replacement(1 side) – $88.00 inc GST and 2 year warranty
Dual Speaker Replacement (1 side) – $44.00 inc GST and 2 year warranty

Wiring and speakers can be reused but moulds are damaged:
Remould and reset – $195.00 inc GST and 3 year mould integrity warranty

Speakers and moulds can be reused but wiring needs to be replaced:
(including standard return post)
Replace wiring with Smart Phone Wiring -$65.00 inc GST and 1 year wiring warranty
Replace wiring with Moto wiring – $98.00 inc GST and 2 year wiring warranty
Replace wiring with Clear Braided wiring – $109.00 inc GST and 2 year wiring warranty
Replace wiring with Kevlar Core wiring – $140.00 inc GST and 3 year wiring warranty
Replace wiring with Fuse Bluetooth wiring – $87.00 inc GST and 1 year wiring warranty
Replace wiring with 12 hour Bluetooth wiring – $98.00 inc GST and 2 year wiring warranty
Replace wiring with 24 hour Bluetooth wiring – $125.00 inc GST and 2 year wiring warranty